Starling Buick GMC Stuart

Review for 2025 Buick Encore Purchase Experience I recently purchased a 2025 Buick Encore after doing extensive research online. I knew exactly what I wanted, with my only non-negotiable feature being adaptive cruise control. When I asked the salesman to verify that this model had it, he confidently assured me that it did, along with other safety features like pedestrian and vehicle warnings with automatic braking. Fast forward to bringing my vehicle back for service, thinking the sensors weren’t functioning properly—only to find out that adaptive cruise control was never included in this model. It became clear that the salesman was not well-trained in the specific features of the vehicles he was selling. Now, I’m stuck with a car loan and a six-year service warranty for a vehicle that’s missing the one feature I explicitly required. While they were efficient in getting me through the buying process, they failed at listening and providing accurate information. Possible Resolutions: Upgrade or Exchange: Offer me the option to exchange the vehicle for a model that includes adaptive cruise control, even if it requires some financial adjustment. Partial Refund or Compensation: Provide a financial adjustment or dealership credit for the misleading information that led to this purchase. Training & Accountability: Ensure that sales staff are properly trained to verify features before making promises to customers. While this won’t directly fix my issue, it will prevent others from experiencing the same frustration. I hope the dealership takes this feedback seriously and finds a fair resolution. Buyers beware—double-check the features yourself before signing anything.