Audi Stuart

Had a very bad experience trying to purchase a car here a few weeks ago. Made the mistake of not using the internet to negotiate any price. Instead, used a floor salesman and then a floor sales manager. When initially discussing terms, the sales manager gave the current interest rate which went with a rebate, Sales manager (Tim) told me they would beat any price because they were such a large dealership. I was easily able to find a better price and when shared with the sales manager the dance started. He simply matched an alternate deal, never beating it. Then he tried to raise the interest rate on the loan (we easily qualified for the lowest rate). There were also other issues surrounding the sale which required follow up from the sales people there. Once they had my deposit, it was like I didn't exist. When the sales manager wanted me to pay for shipping for another car, I had had enough. They held our large deposit for quite some time, getting it back from them was quite a bumpy experience, Quite simply, this dealership did not deserve the business we wanted to give it. The deceitfulness still grates me, so I write this as a warning for those brave souls who want to buy a car here. Be wary, [non-permissible content removed] still do exist. The good news is there is plenty of opportunity to improve. I suggest mandatory attendance to a morals and ethics course may be of some assistance in reshaping how customers are dealt with.