Southern 441 Toyota

I am 73 years old, and the recent service experience at the Southern 441 Toyota dealership was probably the worst I have had in those many years of experience. I had made an appointment for the routine 20,000 mile maintenance and to have the brakes checked because it had been suggested at the last scheduled service appointment at a different dealership. I was told by the service rep that it would take 1-1/2 to 2 hours to complete the work, so I opted to wait. The regular servicing went like a charm, but the brake inspection revealed that I needed new rotors and brake pads on all four wheels. After an hour or two, I was told that they did not have the parts in stock, but they could have them delivered within an hour. I chose to wait. A couple of hours later I was told that the parts had arrived, but they had ordered the wrong size rotors for the rear wheels. The front brakes were repaired, but I would have to return the next day to have the rear brakes done. At that point I had been at the service center for 7-1/2 hours. I returned the next day after learning that they had the parts, but it still took 2-1/2 hours for them to change the rotors and pads on the rear brakes. Over the course of two days I spent a full 10 hours waiting for the work to be completed. In fairness, everybody working there was friendly and polite, and they did offer to ferry me to and from my home while the work was done, but this is the only car we have here, and I did not want to be stranded in a gated community without any transportation. The dealership also reduced the price of the work from about $1600 to about $1350. But I am still very unhappy with time it took to complete the work. I will try another dealership the next time the car needs attention.