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Mercedes-Benz of Pompano


350 W Copans Rd, Pompano Beach, FL 33064 (map)
Today 9:00 AM - 9:00 PM
Sales Rating
Recommend:
Yes (17) No (2)
Service Rating
Recommend:
Yes (46) No (8)
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Dealership Service Review

1 out of 5 starsservice Rating
Terrible Service and Overly Expensive
Written by Penalty Box on 04/10/2024
When you buy a Mercedes, I guess you plan on paying more for service. I own (bought new) 2 Mercedes in LA and began having them serviced at Mercedes of Pompano. One is a C350E plug in hybrid. In February the hybrid system stopped working. They replaced the auxiliary battery. A month later the battery mulfuncrion light started coming on. The dealership can’t figure out what it is but they want $2,000 to run diagnostics and if it is the hybrid battery $27,000 to replace it. The warranty on the battery is 6 years or 50k miles. I bought the care late April 2018 and it has 47,000 miles. Despite having a warranty book that came with the car that says the battery is warranty for 6 years or 50,900 miles, the dealership says that the battery warranty was only 5 years. They recommend I just sell the car. Am I supposed to lie to someone and sell them a problem car - that shows the ethics of this dealer. Never going back to them and will be selling both Mercedes (with full disclosure).
  • Recommend this dealer? No
  • Were you satisfied with the quality of work performed on your vehicle? No
  • Did the dealership complete the work within the timeframe promised? No
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? No
  • Did the dealer honor all commitments made? No

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Harrick Newman on 04/11/2024
Dealer Response
Hi, we appreciate you taking the time to respond. The staff at Mercedes-Benz of Pompano take our reviews very seriously. We care about all our customers and wish to restore your good faith in our dealership. If you'd be willing, our General Manager would like to speak with you at (954) 644-4832 to discuss ways to improve your experience with our dealership moving forward. Thank you for your input, and we hope to hear from you soon.
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