Vera Cadillac
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Outrageous Diagnostic Fee
Written byon 02/04/2025
They fixed the recall with no issues. However they wanted to charge a $340 diagnostic fee to check out the passenger side mirror. This was even to see if it was covered by my CPO basic warranty. Highest diagnostic fee I’ve ever seen.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
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Stephanie Mavis on 02/06/2025
Dealer Response
Alex, thank you for taking the time to leave us feedback about your experience with us. We would like the opportunity to address your concerns. Please reach out to us directly at (954) 517-7950 when you have a chance. Thank you, and we look forward to hearing from you.
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