Vera Cadillac

I have had an Escalade on order since October 2021. Then they told me in 2022 that I had to have a new order number for a new model? Now I’m using the new order number and Cadillac tells me that is not in production because Vera Cadillac has not put it on their production request schedule. I have called the general manager, Roberto, but he is not answering my phone calls. If you call Cadillac they tell you to call the dealer, if you call the dealer they tell you to call Cadillac! No communication at all! I’ve had my deposit for 15 months, very frustrating! 09/15/23. Update, I still have not received my vehicle and now they would like for me to change my order for a 2024 model! I called Cadillac and they still have my order, but Vera Cadillac will not authorize the build! They only want to sell models that are fully loaded with a accessories that I do not need. Therefore, they are refusing to build my car after two years! I am finally giving up and have requested my deposit back. THIS IS A HORRIBLE COMPANY! DO NOT SPECIAL ORDER a car from them unless it is fully loaded so they can make extra profit. Their managers have never returned my messages, it appears they’re only worried about their bonuses!