Gary Yeomans Ford of Palm Bay
Dealership Sales Review
About 6 months ago I purchased my very first used car , a 2012 Ford Focus SE. Thought I got a deal of a lifetime everything was so pretty looking (looking is the key word). I paid 16,000 it only had 40,000 miles! After about 2 months I've had to replace every single tire, the Microsoft sync works maybe once a week, the mirror on the inside driver just flipped off one day , all the tints peeled off, the backup sensors don't go off and so much more. I started feeling betrayed like I bought a beautiful looking car but underneath it all they sold me a hunk of junk. Now 2 days ago someone almost changed lanes into my car my had to slam on my brakes and swerve over , after that my car just shut down on me it wouldn't turn on until after 8 tries then it vibrated and shuck so much it couldn't go over 10 mph. I eventually made it to Greenway ford (which is closer to me) at that point their service professionals and my insurance company went over the damages and what caused it ect. They informed me after looking at all the history on this car there has been many replacements and changes done to this car before I owned it. After further research there is a recall on this specific 2012 Ford Focus for the transmission failing at any given time which causes a higher accident and crash rate and bodily injury to the driver. I COULD NOT BELIVE this delariship DOES NOT care to enclose this information to a customer before buying this vehicle. I also found that it is not illegal for a delariship to sell you a LEMON CAR and this happens to 1,000 of people. I called the delariship and made them aware of the situation and they asked me to come down and get me setup with a new safe car. When I went to the delariship this is NOT what happened at all they did NOT CARE ONE BIT they put me in this death trap and all they offered was for me to buy another new car with them with monthly payments up to $500. I'm 21 in college with 3 jobs working my butt off just to make all my bills. The car salesman Matt who helped was very kind and I felt bad he had to deal with my problem because he's not the one who sold me this LEMON CAR. I had asked to speak with the manager on at the time Donald. I have never met [non-permissible content removed] EVER IN MY LIFE! He did nothing but speak down to me and talk over me and said everything I spoke was false. If it was false then how come my insurance company AND greenway ford knew about the transmission problems in my car and you didn't but you sold me the car? PALM BAY FORD DOESNT CARE ABOUT YOUR SAFTEY! They WILL put you in a car that you WILL be stuck in for 6 years that could blow up at any moment and could cause death. I am TERRIFED to drive my car that I am now paying 16,000 of my hard earned money for because they REFUSE to help me in any practical way. I AM NOTHING BUT A SALARY, A BONUS, AND A VACTION TO DONALD. How can you sleep at night knowing your company has put me and any other customer you've sold a 2012 LEMON Ford Focus. Just a warning for anyone who thinks plam bay ford is a good decision DO YOUR RESEARCH BECAUSE THEY WILL SCREW YOU OVER!!!!!!
- Recommend this dealer? No
- Did the dealer honor all commitments made? No