Greenway Chrysler Dodge Jeep Ram

I will NEVER buy a car from Greenway Dodge again! We bought a used Volkswagen Atlas back in December, and at the end of the deal and we were going out to the car, we asked where the 2nd set of keys were. We were told that there was only one set of keys, but they would follow up with the original owner of the car. We went back and forth for months trying to get resolution on a 2nd key. We tried going through two different referrals that Jay our sales person have us, that both told us that we needed to go through Volkswagen to get a key made. After setting up an appointment and paying for a new key at Volkswagen (which was $229 for a new key, and $132 programming- $361 in total). When we took the car and key in to get it programmed, the Volkswagen dealer told us that the key we had was not the original key to the car and not programmed to the VIN number of the car!!!! And if we programmed the new key we purchased, the key that came with the car would most likely not work, and we would have to buy another set of keys (another $361 dollars). After this news, I was fed up and went back over to Greenway Dodge to speak to someone to get this resolved. To have been sold a car with a key fob that is not cut to the car is outrageous to me, and I could not believe that I didn't know that from the beginning. When I arrived, no one was a the receptionist desk and waited for some time. Then someone came out (I think it was Flavio- but they never introduced themself and didn't have a name tag on) and I started to explain my situation to him of what happened. He then told me that they were only required to provide one key with a used car, and it didn't have to be the original one. When I tried to further explain that the key fob wasn't registered to the VIN and the issue that I had with that, he made me feel like I was being difficult, and that it wasn't a big deal. He asked "well does the car turn on and off with the key?", and to my reply was "well yes but then what would happen if the key fob died and the internal key that I should be able to pop up and turn the car on isn't cut to the car?". I brought the paperwork from Volkswagen that showed the money that we had paid, along with the explanation from the dealership. The paperwork was for the $229, and I had a business card with the the price of the programming for the key (which we had not paid for yet, but would need to). He then said "if I give you $300 for the key, will that work to get you one key?". At this point I decided that this frustration wasn't worth it and to take his offer. He asked for the paperwork that I had and I gave it to him. He then came back and said that it would get a check cut for me. I then proceeded to wait for 45 minutes, at which point I had been there for an hour and needed to leave. I asked if my husband could come back to pick up the check, and was told that was fine. My husband went back later in the afternoon, and the check was $229. When he asked about the rest of the money, he said that we didn't discuss it. At the end of the day, I'm walking away from this and going to cut my losses, and I will pay the rest of the money to ensure that I have proper keys to my car for the safety of me and my family. This individual was so dismissive, and I feel like he didn't care to really listen to my issue and help get it resolved, and wrote me off. This is not how you treat people, and make sure that your customers are taken care of, not just get a sale which is exactly how this whole situation felt. If you are buying a used car, make sure to ask all the right questions and check your keys before you sign on the dotted line!