Airport Chrysler Dodge Jeep Ram

Got a great Jeep! Love it...but Airport CDJ is the worst dealer I've ever worked with. It's long, but detailed for those that decide to visit still. I worked most of the stuff via email up front. Every Jeep Grand Cherokee had the basics and I was having a hard time finding one with the Luxury Tech II package. Found it here! They worked out a pretty decent deal on it. Wasn't great, but I didn't feel violated by the numbers (although...there are some questions that keep popping up after the fact). I asked the sales person if it had a receiver and he said it did before I signed anything so I was good. I got home, find out it's missing one crucial need - the ability to tow. We had communicated back and forth for the last 7 days and I thought we had built some trust. Days later and they'll get me the receiver in for free. That's great BUT...I had to be called a liar first and I also have to pay for the wiring harness out of pocket. So they fixed the problem halfway thinking it was going to make me a "happy customer". Cost of harness is $850 here, but I can go get it done at a shop for $150...that's violating for sure. Receiver didn't even have the bezel on it after it was done today. Lessons learned from Airport CDJ 1. DO NOT TRUST ANYTHING THEY SAY! Inspect everything, read every word and verify then reconfirm before you leave the lot. 2. Do not let them do just your signatures on the pad by explaining things like "this just says blah blah, you can sign there". That's a trick and the sales person I worked with just pushed a survey through with top ratings that way which is deceptive as hell. 3. Do not think they will help you. It's a business and they are there to get your money. This was my mistake - all of it - thinking I could trust a business. 4. Take pictures before you drop your car off in the service department. Multiple paint chips after picking it up from them but I'm done trying to talk to them. I'll take my business elsewhere in the future and will do my best to make sure others do as well, and I'll take these complaints to the state and FCA since the dealership obviously doesn't give [non-permissible content removed].