Ken Ganley Kia New Port Richey
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Dealership Service Review
service Rating
Nice customer area, but needs work coordinating online appointments
Written byon 11/02/2023
The waiting area is very nice and you have a nice assortment of amenities. But they need work on coordinating online appointments with their main computers. On my recent visit, I booked my appointment online, but when I arrived, they could not find it, even though I received a text confirming it. I was disappointed that they didn't ask me if I had any other concerns for them to address, which I did and as a result the other issues were not addressed.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
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Ken Ganley Kia New Port Richey on 11/08/2023
Dealer Response
Thank you for sharing this review regarding your experience with us. I’d like to discuss this with you further if you could please contact me at your earliest convenience.
Sincerely,
Kenan Smiley
Service Manager
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