Mercedes-Benz of Naples

I rarely write Yelp reviews but I had such a horrendous experience at this dealership last week that I have to share. I went in as a referral and initially was treated very well by my salesperson Curtiss. I found a car that I wanted and was in a rush. It was late in the day and the car had just come in. So I said "let me sleep on it" and went home. I called the next day to say that I did want the car, and asked if I needed to put a deposit on it to hold it until the next day which was the earliest I could come in and complete the transaction. I did not receive a call back. No problem, I went in the the next morning. I find out that the car had been sold. I was very frustrated as I offered a deposit to hold it but I figured....oh well, let's find something else. I went through a number of cars since the one I really wanted was gone. I finally settled on another vehicle and we agreed upon numbers. I had not actually driven the car yet so, of course, I asked to drive it before proceeding. At this point there was NO MENTION of anyone else looking at the car. We went on a 20 minute test drive and I was ready to go, even called and added the car to my insurance. We walk back in and someone stops our salesperson and this man had a very flippant attitude and said "the car is sold". Curtiss says "Really are you sure?" and this manager (Frank C) throws his hands up (in my line of sight) and gave a "not my problem" comment. At this point I was very upset but Curtiss asked me to let him go talk to management and try to fix it. So I wait. He says give the manager five minutes and he will come help us out. Fifteen minutes go by. Frank walks in and asks how I'm doing, to which I reply "not very well". And I mention that I was very frustrated that they had sold two cars out from under me and not even been apologetic about it. He then has the nerve to chastise me and explain "hey, you know, you looked at a lot of cars and took too long to make a decision, not my fault." This is when I decided to walk away. I have purchased and / or leased 17 cars in the last 20 years and I have NEVER had an experience like this. I will NEVER set foot in this dealer again, and by the way am VERY happy with the Audi I took delivery on from Audi of Fort Myers. Please do not go to this Mercedes Benz of Naples dealership....I am doing you a favor.