Mercedes-Benz of Naples
Dealership Sales Review
**BUYER BE WARE OF THIS DEALERSHIP** Found the Mercedes S550 I had been looking for at Mercedes of Naples. I live in North Carolina and after agreeing to pay a premium price, $2,500 over market pricing, with the expectation and knowledge that this car was purchased new by the original owners and service at this dealership, that this authorized Mercedes dealer, would sell a safe and properly reconditioned vehicle. I drove the car back to NC, only to realize the tire trend on the rear seemed minimal. In NC a car has to be inspected prior to registration. I took the car to be inspected and was told that the rear tires were below 3/32nds almost to the wear bar and would not pass inspection and needed to be replaced at a cost of $640 plus tax. I have only had the car 2 days. I called the dealership about the issue and my salesperson told me that Dean Smith, Certified Sales Manager, would not replace the tires since it passed the dealership inspection. I have requested several times to show me the inspection report where the tire tread was measured with a safe tire tread level. I have yet to receive that information. It is clear that this dealership is only concerned about profit versus customer satisfaction and safety. I was very fortunate that I didnt encounter rainy weather on the drive home, given this is a rear wheel drive car, I could have hydroplaned or worse. David Wachs, General Manager, should be aware that this is what he is representing. I wish I had investigated this dealership further to determine that they are no better than the Shady dealer on the corner selling used cars out of an old gas station. You would think a truly reputable dealership would be more mindful of the safety of the cars they are selling to the public. I hope this complaint and any negative reviews that I can post online warning other consumers is worth the $640 plus tax the dealership is saving to pad their bottom line.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? No