Potamkin Hyundai
Dealership Sales Review
I am writing this review in order to express a bad experience that I had at potamkin. The sealer Paola lacks customer attention. I contacted her my e-mail, after she replied a online quote request. Everything seemed well until we got to the dealer. The car that I request to see was the 2013 Elantra Gt, which was parked next to a Veloster. My friend and I, after taking a test drive on the Gt we requested to see the Veloster and also the coupe, however Paola completely ignored our request. We waited over 30 minutes and nothing, so we had to walk towards the back parking lot, and a gentleman there showed us which was the Veloster and the coupe. I will make the long history short just by telling you the main misfortunes. The 4% interest promised by the sealer actually turned into 6.79%. After I drove the car for 3 weeks the dealer called me saying that the leather seats promised could not be installed, because it was not approved by the bank, even though I signed a contract were they appeared, even though I paid $ 6,000 as a down payment. The options given by the dealer was: pay them from your pocket or we can deduct that amount out of the contract( which wasn't final after 3 weeks). I was so disappointed that my first action was to return the car and cancel the deal. But in order to cancel the contract and requested the down payment back and I was told that it would take up to 2 weeks in order to receive the check back. And I also had to leave the car there at that same moment. Conclusion, it was easier to forget about the leather than canceling a contract and walk home without the check. Even to get the license plate from the dealer as a headache. Paola gave a hard time to issue a second temporary tag, after the first one expired. I had to called the dealer directly several times to be informed if the original tag had arrived. I feel that, once the deal is done the sealer doesn't care if you are satisfied or not. I was so excited about my new vehicle that on the second day I posted excellent reviews everywhere. Today, a month after I bought the car I can re-write those reviews and say that the final experience wasn't great, it was a real disappointment. It's unfortunate that sealer today is so greedy and they lack on customer service. They are [non-permissible content removed], like everyone says. The guy that took us for the test drive (ED) was to only positive thing. He new the car well, and answered all of my questions!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes