Ford of Kendall
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Dealership Service Review
service Rating
Why do you have a parts dept?
Written byon 01/30/2020
Called to buy a part. Alex put me on hold without even allowing me to say what I needed. When he finally picked up the phone and I explained what I was looking for, he tells me to hold again and transfers me to someone's voice mail. The voice mail had no greeting. Poor customer service. Poor phone eitquette. Poor all the way around.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? Not Applicable