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Ford of Kendall


15551 S Dixie Hwy, Miami, FL 33157 (map)
Today 9:00 AM - 9:00 PM
Sales Rating
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Yes (0) No (2)
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Dealership Sales Review

1 out of 5 starssales Rating
Horrible I was racially profiled
Written by Jermaine on 01/03/2020

This was the worst experience I ever had in my life I came to this dealership to purchase a used 2016 mustang and I got treated very poorly, my credit was ran multiple times and the staff and the sales people there where very racist to the point that they did not want to help me with buying the car and they where walking away from me helping other people,also because I am black they did not want to let me test drive a dodge charger hellcat or even cut the car on and while I was checking the interior out on the car they locked the car door on me in my face! BUT when everybody else comes in there dealership that's not my specific skin tone they let them crank the car up and test drive it and everything so with that being said I will be speaking to a higher management and taking everything up with my LAWYER'S also I left without a car for that simple reason because they are racist, You guys where horrible I was ignored and racially profiled when i was just trying to purchase a car, YOU GUYS ARE GOING TO HEAR FROM MY LAWYERS AND I WILL BE SPEAKING TO THE PRESIDENT OF THE COMPANY

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? No

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Customer Service FOK on 01/08/2020
Dealer Response
We are sorry to receive your complaint relative to your service at Ford of Kendall. It is always our aim to treat customers with respect and apologize if you feel we did not meet these standards. After one completes a credit application, the dealership analyzes the offering to determine what financial institutions may provide the appropriate loan. Often, multiple financial institutions must be contacted and will pull a customer’s credit bureau accordingly. Ford of Kendall is a minority-owned and operated company with a diverse team. If you have any other concerns, feel free to contact Edith Muniz at (786)582-6743
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