Braman MINI of Miami
Dealership Sales Review
After my research, I went to this dealer and was told to wait 3 weeks for the Mini with the color and optionals that I was looking for to arrive in stock after a promise from a saleswoman Antonella. She called me several times to give me the status of the car. We spent a lot of time since test drive to price agreement before the car arrive. I went to the store three times and we agreed on price. When the car was finally released from the port one month later, I went to the dealer minutes after receiving the call from the store that the car was in stock waiting for me. When I arrived in the store, a weird thing happened. Another salesman said that Antonella was off and he would help to close the deal. Since this is not usual, I though that some emergency happened to her, but he confirmed that she was just off that day. I called her and text her without receiving any call or text back. It was so weird since she was very responsive until this moment. Here is why: When I asked to see the car, to make sure that the car was the one that I was looking for as promissed by Antonella, he said that the car was sold few minutes before but he could get the same car and color with way more optionals that I don't want in 2 weeks, and the car would increase the price we agreed only in 6K. I explained that we have agreed on the price and the car and they sold the car, so I was not interested to pay 6K more for the same car and they simply didn't care, they said this is a popular car and they couldn't low the price for this car. I wasted so much time for nothing! Don't buy from this place, they are not reliable. They don't want you as a client, they want to gamble with you. I called the manager and asked why did they call me to come over to close the deal if the car was sold. He said that he didn't know the case because they sell so many cars. They are arrogant. They really think that you are stupid and would buy anything they want to sell to you. I am back to the starting point after 4 weeks because of this place. Don't believe what they say, even if they promisse and agree on price with you. I am so angry with their lack of respect and professionalism. I though that I was dealing with a top-tier brand dealer, but this is a butch alike sales deptm dealer who doesn't care.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No
- Did the dealer honor all commitments made? No