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BAIT and SWITCH
Written byon 08/22/2021
Dealer listed in their heading that the Mercedes included the MAGIC SKY option. This is a $2500 dealer option. I confirmed via email that it had this option. The dealer confirmed. I drove 2 plus hours to buy this car with the rare Magic Sky. The car did not have the option. The dealer pointed to the glass sunroof and said that is the Magic Sky. I told him that I can show hi in a 1 minute youtuce video that this car did not have the option. The vehicle original sticker also did not show the option. In short, using their logic, EVERY car has 4 wheel drive because cars have 4 wheel s and they drive. Be careful!!!!! They could have simply said, "I was wrong" or "I made a mistake."
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No
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Autowise Inc on 08/23/2021
Dealer Response
Bill, please called the dealership and we confirmed that the vehicle had a glass top which we thought was Magic Sky control. We've been selling these vehicles for over a year now as Magic Sky control with a glass top (not dealer installed option, this came straight from Mercedes). We told Bill upfront when he arrived, the glass top got darker or lighter depending the brightness outside. Bill informed us that YouTube said that this was not Magic Sky control and we told him we would confirm this Monday morning (first available time, since this was Saturday afternoon and Mercedes was not available). Bill obviously was looking for an argument and we were not interested in debating a fact, that we had been represeting for over a year. We confirmed a few minutes ago with Mercedes that indeed Bill was correct. With that said, just another example of people that have no other agenda than to trash an honest dealer. We have pity for Mr. Bill! Autowise.net, the Smart Choice!!
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