AutoNation USA Wesley Chapel

These people called me to lure me into the dealership in order to “buy” my car after getting a KBB Instant Cash Offer. Once at the dealership, they proceeded to lowball me and say they would NOT honor the KBB offer because they’d have to pay KBB a fee and would rather offer me a separate appraisal. After asking further information as to why they wouldn’t honor the KBB offer, they decided to go online and request a new KBB offer using false information about the car like paint damage and scratches that do NOT exist. Once I confronted them, they said it was standard for their dealership to make up damage in order to get a KBB offer. I just walked out. So incredibly unethical and unprofessional behavior. If they don’t want to buy the car, just say so, don’t engage in unethical behavior to try and justify their actions. Stay away from this place if you can.