Gravity Autos Jacksonville
Dealership Sales Review
We bought a 2015 Outlander and love every part of it. The customer service is the worst I have ever dealt with. When signing our papers we were so rushed to sign every thing and the only thing we got when done was a copy of our bill of sale and that was it. We were told that we were going to with one bank which we were very excited about then the bank want a proof of residence which was not a problem, we just had to wait on my water company to send me a bill with my fiance on it. We were told that we had till Monday which was three days later to get it to them. Well I brought it in on Monday and was told they went through a different bank. So they didn't want to do the leg work to go back to the other bank for us. They made us feel like all they wanted was our money. When I called to talk to our sales rep and the manger we were told they were busy how ever I could hear them joking around in the back ground. Second thing is we started to call about our tag and were told that they sent all the paper work off, but after making phone calls and playing phone tag for weeks between the dealership and the bank we found out that the paper work hadn't been sent out yet. So I called an told the dealership that the DMV only needed the title to register the car and that was when I was told that I needed to sign a non-residence form. When I asked why I hadn't been called to get it done I was told that they didn't know why. My temp tag has expired and I am not able to get another one. Once I received a copy of the title I noticed that on the back it had the wrong lien holder on it. So I called to find out if it mattered and was told that it does and that they had to redo my paperwork. This was last week that they said they would rush to get our tags and after calling today they still haven't sent anything off to get my tags for the car. I recommend there new cars, but if you can go some were else to get then I would. They just want your money and for you to get out. The sales manager is rude and has no respect to customers and has no problem lying. I called his cell number along with one of his sales reps numbers and was told that they were off that day. So I call the dealership to talk to someone and was told that they both were there and standing right in front of them.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes