Fields Cadillac Jacksonville
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Service Personnel Lacks Honesty & Transparency
Written byon 07/21/2025
My truck had a few leaks when I took it in. One of the leaks resulted in me needing a radiator. I allowed Cadillac to replace the radiator and that’s where my problems started. I now have expensive problems that did not exist.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
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Fields Cadillac Jacksonville on 07/22/2025
Dealer Response
I'm sorry to hear about the issues with your truck after replacing the radiator. We aim for high-quality service, and it's concerning that this wasn't reflected in your experience. Please reach out so we can discuss a resolution together. Thank you,
Bryan Andrews - General Manager - (904) 823-3000
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