Coggin Buick-GMC of Orange Park
Back to Service Reviews
Dealership Service Review
service Rating
Poor Manager of Service non caring
Written byon 01/23/2020
Horrible experience with outcome of my service. Josh W is a very rude manager and could use some training on how to respond to Buick’s customers that are spending money! Formal complaint filed and contacted Sharon as recommended by corporate. Little faith in anything being done...Will not be back to this location. Was serviced by a smaller entity the day after my horrible experience and was treated awesome! Shame in Buick OP
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? No
Showing 1 comment
Sort by:
Jany Fong Djohan on 01/29/2020
Dealer Response
Hello Beverly, I regret to learn that your wait time was longer than expected during your visit with us and assure you that our technicians work hard to get you safely back out on the roads. When a customer is in need of a part that we do not have, we are already ready to assist and order what is need for repair, but we, unfortunately, have no control on when parts get received. I would like to speak with you further in regards to your most recent visit to better accommodate you for all of your service needs. Wayne Watkins, General Manager, (904) 717-6949
Report