AutoNation Ford Jacksonville
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AUTONATION SERVICE
Written byon 01/28/2025
IT WAS A DISASTER OF A MORNING---- A MURPHY'S LAW DAY--- AND A COMPLETE WASTE OF 4 AND A HALF HOUR S OF MY LIFE THAT I WILL NEVER GET BACK!!!!!! I HAD AN APPOINTMENT WITH THEM FOR 8 A.M. MONDAY MORNING...I WANTED TO WAIT THERE TIL THEY FIXED MY CAR... I WAS TOLD THAT IT COULD TAKE THEM 3-4 DAYS TO DIAGNOSE ANY PROBLEM WITH MY CAR TO FIND OUT WHY MY CHECK ENGINE LIGHT WAS ON AND EVERYTHING WENT DOWN HILL FROM THERE!!!!
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? No
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Paige Mason on 01/30/2025
Dealer Response
Hi, we regret your experience with us here, but are glad you brought this to our attention. If you'd like, please contact our General Manager at (904) 242-6499. We'd appreciate the chance to make your experience a positive one.
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