AutoNation Ford Jacksonville
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Dealership Service Review
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Ms
Written byon 11/28/2023
It took a very long time to get an appointment. I was supposed to get a recall problem fixed, an oil change and my seat fixed. All they did was an oil change. Did not have the part for my seat. The service area was very unorganized, long line and no where to stand. Then when I picked it up, they had lost my key. I have been disappointed with this dealership since I started the process of buying my car. I would not recommend any part of this location with another person.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
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Nyla Silvester on 11/29/2023
Dealer Response
Hi Kristal, we are deeply disappointed by your experience at AutoNation Ford Jacksonville. If you'd like, please contact our General Manager at (904) 242-6499. We'd appreciate the chance to make your experience a positive one.
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