Village Cadillac

I met Joseph Ceparano six days after I totaled my Cadillac SRX. My 5-year old SRX saved my life in that safety engineering, seat belts, air bags, and OnStar ALL did what they were supposed to do. My concerns fell into the area of a replacement Cadillac ... do I purchase or lease ... new or used ... My deceased husband always took care of this and I was fearful. Mr. Caparano showed his immediate concern for my injuries and trauma experience; he listened to me when I explained what safety features I would be looking for in a replacement vehicle. He gathered the information he needed from me in a very caring way and assured me finding a replacement vehicle was in his hands whenever I was ready to drive again. He didn't try to push me into reviewing his inventory on the spot ... he didn't strongly suggest I take one path or another ... he saw how exhausted I was and closed the meeting early so my neighbor could take me home. He impressed me with his manners and caring attitude. Our second meeting was more about technology ... what features my 2010 SRX had that saved my life versus what the 2013, 2014, 2015 or 2016 SRX had. Mr. Ceparano knows his subject matter and helped me decide which new features would benefit a person of my age. My 3rd and 4th and 5th visits each brought me closer to a decision. Debbie in Service is also like an extended family member. They made this customer believe that not all car dealers are bad folks.