Village Cadillac

On 6-12-07, I purchased a used 1999 Cadillac Deville with only 44000 miles from this dealership. The car was in great physical condition and I could not be happier with the looks. In fact, I flew from Ohio to Florida to pick up the car. Within 20 hours of driving the car back to Ohio, the ignition cylinder failed and the tumblers broke rendering the car completely inoperable. I could not even get the key into the cylinder to get the car out of gear. (It just so happens this is also a fairly common problem with 1999 Devilles, yet the dealership claims they never heard of this problem before). The vehicle had to be towed to a local Cadillac dealer where it cost over $500 to repair the broken/disabled ignition cylinder. I soon contacted Zack, the General Manager of Village Cadillac, who would do nothing about reimbursement. In fact it took him over two weeks to finally get back to me after faxes, mail letters, and messages. He was rude and insulting on the phone yet he claims to be customer focused. He said it was not his problem. I then spoke with the owner, Kevin Sprantz, who also told me, "oh well, you bought a used car, what do you expect, its not perfect. If I had to have it fixed here, you would have paid another $500 more for the car. It was fine when you bought it" I tried to explain to Kevin that I did tell John, the salesman, that the key cylinder was sticking and had difficulty getting the key in and out when I test drove the car with him, but he did not care. There is no doubt in my mind that this cylinder was faulty and worsening over time and just so happen to finally break the day I bought the car. The owner/CEO of the dealership talked down to me and basically said too bad!! Well TOO BAD for Village Cadillac because in my opinion, they have no concept of customer service or standing behind the used vehicles they sell. Beware of this dealership for if you buy a used car and something happens, even the same day, they will likely pretend like they have no idea at first what you are talking about then say too bad, it's your car now. In all fairness, John the salesman, did actually address my original concern and tried his best to resolve the issue. He at least treated me with courtesy and respect. Too bad the upper management has no idea what caring, courtesy, and respect are, unless, of course if you spend $50,000 on a brand new vehicle, then I bet they bend over backwards!!!! Stay away from Village Cadillac/Toyota!!!