Village Toyota of Homosassa
Dealership Service Review
Good morning, I would like to bring to your attention the exemplary service I received from my service advisor, Cheyenne Taveras, concerning our 2023 Toyota Sienna. After experiencing dissatisfaction with the services provided by two other Toyota dealerships in Pasco and Hillsborough County, I sought the assistance of Cheyenne to discuss the possibility of bringing our van back to Village Toyota despite the distance of one hour from my residence. Cheyenne assured me that she would manage all aspects of our vehicle's service. She made arrangements to pick up our van from our home in Pasco County and provided us with a loaner vehicle during the process. Notably, she accomplished this on her day off. Throughout the service, she kept me informed of all activities being conducted, including the inspection, oil and filter change, tire rotation, and other necessary maintenance. Upon completion of the work, she communicated her intention to return our vehicle to our home. This level of dedication to service is exceptional and warrants recognition for her commitment to customer satisfaction. I am sincerely pleased with the service provided by Cheyenne and Village Toyota. My family and I have purchased multiple vehicles from this dealership and have recommended it to numerous friends and family members. I intend to make future purchases at this establishment. I would like to express my gratitude for everything Cheyenne has done
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes