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Gus Machado Ford


1200 W 49th St, Hialeah, FL 33012 (map)
Today 8:30 AM - 9:00 PM
Sales Rating
Recommend:
Yes (3) No (0)
Service Rating
Recommend:
Yes (1) No (0)
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Dealership Service Review

1 out of 5 starsservice Rating
Gus Machado Fords Service dept is [non-permissible content removed].
Written by Pmmialakes on 05/02/2016

Took my truck in for an oil change. Service guy says we haven't rotated your tires since May last year. He's got a special for $99.00. Ok get it done. Then my back brakes are really down and needs to be done now. Looked at brake shoes looks pretty bad. They can do it for $229.00. Ok do it. While I'm waiting I find a coupon to do the brakes for 179.00. I bring it to his attention, not for trucks he tells me. Nothing on the add says excluding trucks. Grrr. Not liking this guy. Finish the job I go to drive off, about a mile from the dealership a tire pressure inducator pops up as a failure. I go back to complain. Service manager says that those things just go bad. I argued and was told they cannot do anything about. This thing broke in their possession, and they took no ownership for it at all. Will never go there again. They got one star because I had to mark something.

  • Recommend this dealer? No
  • Were you satisfied with the quality of work performed on your vehicle? No
  • Did the dealership complete the work within the timeframe promised? No
  • Did the dealership provide you with an accurate quote of the work to be performed? No
  • Do you feel the price paid for service(s) was fair and appropriate? No
  • Did the dealer honor all commitments made? No

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gusmachado on 05/04/2016
Dealer Response
Thank you, Pmmialakes, for taking the time to bring this negative experience to our attention. It is discouraging to hear that you had anything less than a stellar experience at Gus Machado Ford. Your comments play a key role in the success of our business so we hope to speak with you soon.
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