Gus Machado Ford

This is my second Mustang purchased at the Gus Machado dealership, they always got me the best price for my needs. BUT the biggest issue they have is their lack of customer service skills in the service area. I usually go to the Pembroke pines location, it is bigger, nicer, and they are beyond friendly. Last week I came to the Gus Machado location since I was in the area, I had a set appointment scheduled. I arrived early and parked my car. As I entered the service office all the men were doing their own thing and no one acknowledges you. Finally, one looked up at me and I spoke to him to get the process started. Not only did he pull out his cell phone and text in front of me, he was so bad in his customer service skills. The worse part was the lack of follow up and communication with me. I knew the work would take some time but the fact that I had to continue calling him, day after day to get an update really upset me. One time I called the service department and everyone was busy, I left my information with someone so I can get a call back and of course I didn't. On the 3rd day I get a call finally, saying my car was ready, after two days of me calling myself to check in. In summary the service department needs better training on basic skills. Say hello when someone enters the room, be attentive and assertive to the customer. Follow up on your clients and be friendly. Finally the number one draw back Ford has as a whole is their lack of loaner cars, whenever your vehicle has to be in the shop for days, you will have to rent a car which means you have to pay for all of it, if not a portion of it. It makes you realize one thing, in other car brands you do pay more for "the brand" but when you balance out the good service and perks which include free car washes, loaner cars and more, it balances out. Please be wise when choosing a Ford, I would recommend checking their Pembroke pines location. You will be satisfied.