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Gus Machado Ford


1200 W 49th St, Hialeah, FL 33012 (map)
Today 9:00 AM - 8:00 PM
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Yes (3) No (0)
Service Rating
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Dealership Sales Review

1 out of 5 starssales Rating
The worst buying experience!!
Written by racingsnoopy48 on 09/30/2013
updated 06/07/2025

Gus machado ford is the worst ford dealer out there. I bought my 2013 mustang from them. Pretty much everything out of our salesmens mouth and especially the finance guy was a lie !!! First they tried to scam us on the price and charge us twice for destination charges on the vehicle . Then they tried adding in extra charges after like paint protection and all this other garbage when they didn't do anything and I proved it to them by showing them a finger print I put on the car a month prier to looking at the exact mustang. So then we finally agreed on a price 2 hours later after them playing games. Now the finance fun. We waited an hour and a half just to get approved...that's insane when we both have amazing credit and we were putting down 10k. The finance guy lied about our interest rate which we found out a 2 week later when we went online and saw that our rate was some how $3.65 a day which makes no sense!!!! Then they sold us a 7 year 60k mile warrenty that was good anywhere and was refundable for the full amount if we never used. Well that's a lie because we later found out its a gus machado warrenty and can only be used at there dealership for service which is going to do no do when we live in ft.lauderdale. So a few months later we just canceled the warrenty and after having to wait an hour and 45 minutes for a finance guy we just walked back and looked to see what on earth the guy ( frank )we were waiting for was doing and we find him with him hands behind his head trying to take a nap in his office!!! Terrible dealership!!! We wish we didn't buy from them !! We will never step foot back in this dealership!!

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Not Applicable

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gusmachado on 10/01/2013
Dealer Response
We are sorry to hear about your negative experience. We strive to provide excellent customer service and satisfaction for all of our customers. We would welcome the opportunity to speak to you about your situation further. Please feel free to contact me directly at your earliest convenience. Thank you, Victor Benitez, General Manager VBenitez@MachadoFord.com
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