Rob Lambdins University Dodge Ram

My husband and I went into the dealership to purchase a new truck and had the worst experience ever! We waited three hours just to go into the finance office. At that point the dealership was closed and it was just us and a spanish gentleman after us. Now I know that this gentleman was supposed to be seen after us because he was still test driving a vehicle while we were waiting to go into the finance office. So when my husband and I were next to go into finance at 8 o’clock at night, Peter Rosero, came out of the office and took the Spanish gentleman back before my husband and I. I was very upset that we were skipped and I had asked many times why we were skipped and we weren’t given a reason. Our salesman Alex Valenzano, kept apologizing and seemed just as upset as we were. When we were finally brought back to the finance office we spoke with Richard in the finance dept. I expressed my frustration with him and explain the situation and he basically told me that somebody went into the hospital and they were short staffed and that I was not skipped. Richard was in his office the entire time so how the hell does he know if we were skipped or not! After another hour went by in the finance office (9pm) we finally got the truck keys and left. The dealership couldn’t find the spare key and there was no gas in the truck for us to get back home which was two hours away. So from 3 to 9 PM my husband and I sat and waited with no television, no magazines, no food or snacks, and the stupid vending machine kept taking our money for drinks. We had to return the following weekend to get a spare key made and get the truck filled up with gas which was originally promised to us. This was by far the worst experience I’ve ever had at a dealership and will definitely not be returning!