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AutoNation Toyota Weston


4050 Weston Rd, Davie, FL 33331 (map)
Today 9:00 AM - 9:00 PM
Sales Rating
Recommend:
Yes (46) No (3)
Service Rating
Recommend:
Yes (65) No (9)
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Dealership Sales Review

1 out of 5 starssales Rating
Great car, Great Salesman but Avoid
Written by Escalade on 04/09/2024

Dealership asked me to write an "honest review" so here it is. New car purchase. Vehicle hard to find. Been in contact with probably 12 dealerships in 2 states over 6 months This dealership was the first one to have the vehicle I wanted without adding a lot of dealer installed options to jack-up the price. Salesman was helpful and I would buy from him if he worked elsewhere. Trade-in was a negative experience, finance consultant was even worse. Sold me things we did not talk about and what we did talk about the full price was never disclosed. Took me two months to get those credited back to the loan. Their licensing mistake cost me $100+ which they refused to reimburse me for. Never took any responsibility for their conduct or errors. Everything was always my fault.

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? Yes

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Escalade on 04/15/2024
Dealership responded saying they take reviews "very seriously" and would like "to make this up" to me. They asked me to contact the general manager and gave the dealership general number. They don't provide the general manager's name or direct phone number. My interpretation of that is they want to have the appearance of being responsive but if they were really responsive they would give me a direct person to contact, not just their generic phone number. Until I have a specific person and number to call I am not going to get bounced around in a phone tree like I was bounced around during the dealership purchase experience. Nothing they have done or said so far has indicated any desire on their part to improve my review or change my opinion of this dealership.
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Harrick Newman on 04/10/2024
Dealer Response
Hi, we appreciate you taking the time to respond. The staff at AutoNation Toyota Weston take our reviews very seriously. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (954) 644-4867. We hope to hear from you.
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