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Step One Ford Crestview


4060 S Ferdon Blvd, Crestview, FL 32536 (map)
Today 8:30 AM - 7:00 PM
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Dealership Sales Review

1 out of 5 starssales Rating
Extremely disappointed in Ford Crestview!
Written by Matt on 12/18/2022

I made agreement to purchase a King Ranch and made the 6 hour drive up from Tampa. Upon arrival, I noticed a few issues with the vehicle that should have been addressed before hand, like the battery was busted and leaking acid. They agreed to fix that, but the description online on the Crestview website states "Textured Matte Finish Off-Road Running Boards", but they weren't installed on the vehicle. Additionally, it also listed that the truck had "Rear step bumper" which also wasn't installed. To be clear, the description of the vehicle options was on the website, not a third-party site. Jacob, the salesman, spoke to Matt, the dealership manager. After he explained the situation to the manager, he decided not to work on a solution. I then spoke to the manager myself and offered to split the cost of the running boards with them and they declined. The manager was aware I made the 6 hour drive, already had financing in place and had the 15k down payment in a certified check with me to complete the purchase. Both Matt and Jacob acknowledged that it was an error that came from there internet marketing person that works at the dealership. They stated that the dealership was losing money on the deal already and was unwilling to lose anymore. Even though I disagreed with there lack of ownership of an error Crestview made, I attempted to complete the deal as I was already so invested. They had a line item "Accessories" charging for $1,395.00 on the sales paperwork and it was explained as a warranty for the interior of the vehicle that I asked to be removed to help offset the cost to purchase the running boards that were stated in the online description and they refused. Then the manager proceeded to say that they are going to re-list the vehicle for 7k more than what I was going to pay for it. This statement shows that they really didn't care about their customers and take zero accountability for their own actions as a company. I would highly encourage anyone looking to conduct business with this dealership to strongly think about their lack of accountability and integrity. I purchase multiple vehicles a year for both business & personal and have never been more disappointed in a dealership. If Ford Crestview is willing to treat a customer that drove from 6 hours away like this, how would they treat you?

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? No

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