Willis Ford

Thanks to thank Janet Hovis at Willis Ford for the outstanding and professional service she provided in assisting me with my purchase of my 2011 F-150 4 x 4 SuperCrew. She had called and asked a time that would be convenient to come in and discuss what my needs for the selection of my new vehicle. I came in that same day and she took the time to discuss the new features and asked which ones I preferred. She explained that she did not have the exact vehicle on the lot but there were several that were similar and I could test drive one that would give me an idea of how the truck handled. Janet said that she could search for the exact vehicle and see if it is available. Janet had found the vehicle I wanted and within 1-½ hours, I was signing the paperwork for the new truck. No pressure whatsoever. I took delivery a few days later. Janet had come in on her day off to take care of the delivery process and showed me how to work the Sync system, as well as introduce me to the staff in the Parts and Service department. The day after delivery, Janet had called and asked how I liked the truck and if I needed any other assistance as a follow-up. All I can say that this was the best car buying experience I have ever encountered. Excellent service, professional, knowledgeable, and good price, what else can you ask for? Well done!!!!! At Willis Ford in Smyrna, you walk in a stranger and when you leave, they will treat you like family. Highly recommended and you will NOT regret going there!!!