Martin Mazda

While we were happy with Brooke, who we originally dealt with and set our appointment with (the only reason they actually deserve any stars), we were less than thrilled about our actual experience. Brian seemed nice enough at first, but then got very pushy when we got back from our test drive. He talked about how great the car was on the test drive, but never explained why or any of the features of the car, more assuming we already knew. Then when we got back and expressed interest in buying, he automatically threw credit applications in our face, without discussing what we thought of the car or having any further conversation. When we asked what the price of the car was, he immediately tried to tell us it depended on our credit. I was very up front about my mom being in the car business and he still tried to play the "car salesman" games with us. I corrected him and told him that while our payment may depend on our credit, the price of the car does not. He got very defensive when we kept pushing, at which point we got up and left. We went home and located the car online (I hated to do that, but we weren't going back there) and went and bought it the next morning. After this experience, I will not go back to Martin even for an oil change. It was clear that when it came down to it, it was all about the sale, not the customer.