BMW of Ridgefield

My wife and I test drove a car at Ridgefield BMW and liked it. We told the salesman that we wanted to talk it over but were very interested. In fact we setup an appointment for noon the next day to get our trade-in valued, and hopefully make a deal. After all, what deal could I make until I knew what I was going to pay with my trade-in. On the way in the next day I received a text from the salesman when I was three miles away from the dealership saying the car was sold. Now I get the purpose of a car dealership is to sell cars, but we never thought the car would be sold out from under us while we were coming in to finalize the deal. Furthermore, never was I given the opportunity to put a deposit on the car to hold it. This courtesy wasn't extended to us when we setup the follow up appointment or during the multiple emails and text messages the following day. I would have thought, knowing we were heading in, the dealership would have given us the simplest of courtesy to let us know there was interest on the car and given us the choice to put a hold on it. The handling of this in this manner was also a lack of respect for my time as they knew I was driving in from over an hour away. Courtesy and respect are the hallmarks of good customer service, without that you're just a number on the sales board. There are many BMW dealerships out there. For good customer service and being treated with courtesy and respect, I would look elsewhere.