Grossman Nissan

on 4/25/09 i test drove a used 2006 BMW 525xi from this dealer. i asked the salesperson after the test drive if there was a second key and a owner's manual for the vehicle. i was told it was with the paperwork for the car. so we proceeded to sign all the contracts and i purchased the car that day. we then scheduled delivery for 4/30/09 at 6pm to be delivered at my house. on that day i was told that they dropped the car off around 4pm. i was not present to accept the vehicle and complete the delivery test-drive. therefore i could not look over the car and approve. when i got home, the floor mats were dirty and there was dust on the dashboard. no interior detail was appeared to be done (only exterior). i was told then that the owner's manual was forgotten by mistake and it would be in the mail. it is now 5 days later and i have received nothing. the touch-up paint was also said to be on back-order which a local BMW dealer have confirmed that is not the case. as for the second key, i then talked to the GM at Grossman Nissan. she stated that a second key would not be made because there was no extra funds from the sale due to sale price and the nature of the cost of the key from the dealer. i was told at the beginning that there was a second key. they then said if another similar vehicle came accross in the future they would take the spare key and provide it to me, which doesn't help because it is not programmed to my vehicle and i would have to pay for that. i had the option to buy a vehicle from anywhere. i shosse this place because i felt i was getting treated right at the beginning. this have proved NOT to be the case and i am very unsatisfied with the customer service from this dealership.