Girard Ford

I was warned about the deceptive business practices of this dealer before I went there, but I felt I had enough experience to avoid all of the low-ball-price games used by scam dealers. Little did I know how clever they would be in their deceptive sales process. I asked them for a quote on a new car and asked for a price that reflected NO Financing. I asked for an “Out-the-door” price which reputable sales experts recommend as a tactic to remove all hidden costs. I asked for a written quote reflecting the total and final sale price assuming no financing. I asked to see the pricing worksheet used by the sales person and his sales manager to quote me the price, and they declined to show it to me because it would reveal their sales process. So I left with a written quote instead. I called the next day to tell them they got the sale. An hour later, the salesman called to tell me there was a “misunderstanding” between him and his manager, and the sales price was now $3,000 higher. I spoke to the sales manager to try and understand how the misunderstanding occurred, and he explained that he assumed a $3,000 deposit would be made for financing, and that the “out-the-door” price assumed the deposit was paid. The manager blamed the sales person for not reviewing the worksheet with me, and the salesperson blamed the manger for the misunderstanding. A brilliant low-ball-price scam. Neither Girard employee was man enough to admit they scammed me, and neither was man enough to accept responsibility. Each blamed the other. They didn’t want me to see the sales worksheet because it would reveal the 3,000 deposit deception and reveal their scam. Avoid this dealer at all costs.