Skip to main content

Girard Ford


450 W Thames St, Norwich, CT 06360 (map)
Today 9:00 AM - 6:30 PM
Sales Rating

Be the first to write a review.

Service Rating

Be the first to write a review.

Back to Sales Reviews

Dealership Sales Review

1 out of 5 starssales Rating
Wasted a day
Written by sliu52 on 01/26/2014
updated 08/05/2025

Had a bad experience with these guys. I called on the phone for a particular model and booked a test drive a few days in advance. On the day that I drove there from Boston (1.5 hours), I called to check and a salesman, Peter, told me that the car would be available. However, when I arrived, I was told by the salesman that the car wasn't there yet and I could wait at the lounge (actually, a rather comfortable area with coffee and TV). I waited for an hour and then I went out for lunch. Then I came back. By this time, I had been in town for 3 hours. That's when they told me that the owner had taken the vehicle on an emergency trip out of town! The worst part of this is that they had my phone number and could have called me at any time so I wouldn't have to wait anymore! Folks, I would not recommend buying from them. Maybe they never actually had the car there or didn't intend to sell it. Maybe they just wanted to get me in the store so I could buy something else. I don't know what the real story behind giving me the runaround, but they cost me a half of a day and a tank of gas for nothing. Unprofessional and poor reflection on integrity.

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? No
  • Did the dealer honor all commitments made? Not Applicable

Add a Comment

Only letters, numbers, and spaces will be accepted.

Character limit: 30
Character limit: 7500
Please review your comments carefully before submitting. Once submitted, they cannot be deleted or changed. All reviews and comments to Edmunds are subject to the terms of our Visitor Agreement.

Showing 1 comment
Sort by:
aagcustomersvc on 01/29/2014
Dealer Response
Unfortunately, there was a breakdown in communication between our Sales team and our owner, resulting in the vehicle you wanted being unavailable for demonstration. As we value our customer's time as much as you do, we are truly sorry for your experience. If you do receive this response, sliu52, we ask that you please contact our General Manager Justin Hoopman, as he has tried to reach out to you to discuss your situation further, but has thus far been unable to reach you.
Report