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Girard Ford


450 W Thames St, Norwich, CT 06360 (map)
Today 9:00 AM - 6:30 PM
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Dealership Sales Review

3 out of 5 starssales Rating
Do not judge a book by it's cover
Written by toyjeep on 11/27/2013
updated 06/12/2025

After researching several dealers, I decided on Girard Ford to purchase a Jeep Wrangler as a"toy" for plowing my driveway and banging around in in nice weather. I felt welcomed at Girard and was treated nicely. On the day of purchase the 'check engine" light was on and I was assured it was checked and would go off. It never did. Also on the first foggy night with rain I turned on the fog lights and rear wiper to find neither worked. This is where my problems began. after 7 weeks of phone calls and no resolution I am left with having to fix these. I only asked that Girard honor the initial purchase agreement that all systems were safety checked and properly working before I drove away with my new purchase. BTW, I payed cash for the vehicle. To date the dealership has not honored their commitment to satisfying the customer. Isn't it the honorable and right thing to do to fix these for me???

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? No

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aagcustomersvc on 12/06/2013
Dealer Response
We are truly sorry to hear you are so frustrated with the vehicle you purchased, toyjeep. Our General Manager, Justin Hoopman, would like the opportunity to speak with you regarding your experience in private, would you mind contacting him at your convenience?
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