Girard Ford

Overall I had a positive experience with the staff at Girard Ford however I feel as if the lack of attention to detail resulting in the issues I faced out weighed the positives. The service department was very prompt in servicing my Ford F-150 and the service rep that assisted me, Raricca, was very informative. I would recommend her to even the least vehicle savvy person and I will ask for her by name if I return again. The same day I took my truck in I looked into replacing my wives car with an SUV. The sales team was very courteous to include the salesman I dealt with, the finance manager, and the GM. However I feel as if the problem that I encountered may run deeper than the staff at this one branch. The vehicle I bought was supposedly safe for resale and warrantied as such. However upon arriving home the DAY we bought the car I noticed an odd noise from under the hood and found the coolant reservoir leaking from a large crack in the bottom. Something this obvious should have been noticed very early by a novice mechanic let alone an experienced one. Upon further investigation I learned the vehicle was sold to me with an open recall that could have resulted in a possible engine fire due to a loss of coolant. To me this is incredibly disturbing as the vehicle was to be for my wife and newborn baby. I feel that in selling this vehicle to me without disclosing this information myself and my family have been put in an unsafe condition. As a dealership that is owned by the Antonino Auto Group which spans several other dealerships in the area I would expect them to be thorough in there vehicle inspections in order to maintain a reputable reputation. I hope this review is helpful to the other buyers out there and if you do decide to purchase a vehicle from Girard Ford or any other dealership owned by the Antonino Auto Group ensure you do very thorough research on the vehicle you purchase.