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Brustolon Buick GMC


47 Stonington Westerly Rd, Mystic, CT 06355 (map)
Today 8:00 AM - 7:00 PM
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Dealership Sales Review

1 out of 5 starssales Rating
Worst experience of my life!
Written by Dumb and Duped on 03/12/2023

PLEASE DO NOT BUY OR SERVICE WITH BRUSTOLON ! Read the reviews they have an “F “ rating with the Better Business Bureau It has been the worst experience of my life. Brendan Casey and Dan Casey are brothers who own and run this dealership.Their Grandparents are the Brustolon name that they hide behind for selling bad vehicles. They do not care about customer service or standing behind their cars that they sell or the service they provide. It has been a long 6 months since I purchased a car that was not inspected by them before selling and has been deemed unsafe to drive by 2 independent mechanics. After 3 attempts by Dan Casey to “try to fix” issues that their service dept. does not even have the tools to fix. They have washed their hands of the situation. I have made over 118 phone calls to the dealer to resolve issues, No phone calls are returned by Brendan Casey or Dan Casey in fact the Vm is full and is always full. Emails are not returned either. After leaving my car with them I was told they would not fix it and to take it tor they would have it towed. If you want to be laughed at and treated like crap this is the place to buy from! From my experiences they are dishonest, untrustworthy sleazy stereotypical [non-permissible content removed]. STAY AWAY !!!!!!!!!

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? Yes

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Future Brustolon Customer on 05/29/2023
has the customer service issue with the vehicle been resolved? The Brustolon reputation is VERY high, and never considered being concerned buying from them. I'm hoping this is a one off situation that's being resolved. I had a similar sounding issue at the Card Chevrolet back in the 90's and they lost my families business from that day on (one bad car lost them over 100 sales during the subsequent decade)
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Brustolon Buick GMC on 03/20/2023
Dealer Response
We acknowledge your review and are currently looking into the events you’ve detailed.
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