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Dealership Service Review
service Rating
Arrogant service advisor
Written byon 04/16/2022
On 4/15/2022 I had a service appointment to have a wheel alignment on a 2014 CLA 250. At 7:10 a.m. the service advisor Jonathan Karimi prepared the paperwork for the service for $260 and advised that it will take around two hours because it is a "special procedure". I expected that for the price that is double compared to other dealerships the service would take a double amount of time also. At 8:00 a.m. I observed that the car wasn't even moved from the place I left it. When I asked the service advisor the answer was "I told you two hours". I asked for the car back and his response was "take it, the key is inside".
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No