Lia Nissan of Enfield
Dealership Sales Review
I went in on Dec 29th for the $188 sign and drive lease for the 2015 Sentra. I called before going in to make sure they had this deal still on the lot. Kimberly assured me that the $188 sign and drive, True Blue, no money down lease was still going on and they had many of them on the lot to choose from (still have the voicemail on my phone). We went in and test drove a Sentra and decided to move forward with the lease. When negotiating the deal, Stephen informed me that there would be an additional $1,630 needed to be paid from us for fees. I pulled the deal up on my iphone and he brought that in to the Sales Manager, Will, to show him the $188 sign and drive, no money down, True Blue lease (just sign and drive). Will came back with Stephen this time and said he realized that we were looking for this deal, but unfortunately those two Sentras were no longer on the lot. But if we met him halfway and paid $814 that Lia would pick up the other half of the fees for us. My wife and I talked about it and decided that the deal was too good to pass up and decided to go with it. Will told us that our lease would be $188 plus tax. I was then passed off to Stew for the final signing. Stew pointed out that there was tax added on to the 188 that would be added to the payment. I told him I knew that and understood. When signing the paperwork, I asked Stew why the payment was $223? He stated, it is because he added the taxes in for me. I took him at his word and finished signing the paperwork. Much to my dismay, I reviewed the paperwork because $40 in taxes seemed pretty high to me. Come to find out Stew lumped the $814 that Lia was going to pick up as their half and put it in to the cost of the vehicle. So it made my base payment go to $210.62 instead of $188. I fell for the old bait and switch. I do understand that I signed the lease, but had I had the time to do the math, I never wouldve signed it because I didnt agree to have that $814 rolled in to my cost. I agreed to a payment of $188 a month plus tax with Lia meeting me halfway with the other $814. The way my payment works out now is $210.62 + 13.37 tax for a total of $223.99. I understand that $22.62 a month doesnt seem like a big deal, but over the course of the lease that adds up. I called on Dec. 30th to point this out and asked if they can make this right for me. I'm out $814 over the life of the lease. I asked if maybe they could offer me oil changes or maintenance to help offset this and haven't heard from anyone. You can make this right and I hope you will. Next stop is the BBB to point this out.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes