Lia Nissan of Enfield
Dealership Sales Review
I went to Lia looking to finance a car. The sales rep I dealt with wouldn't give me any straight answers when it came to price or length if loan. I even brought my pay stub and put down a 100$ deposit so they could run the numbers. I went in three times and they still couldn't give me a definitive answer. They basically tried to get me to sign for the car before I would know how much I would be paying. I thought a large dealership like theirs would make my experience easier. It was the opposite. I decided to go to another dealership that actually was transparent with their process. I told Miguel at Lia I wanted my deposit returned. He said it would take a few days but if I came back he could swipe my card and return it faster. I came in only for him to say he couldn't swipe it because his finance manager wasn't in and I had to fill out a form. I did that TWO WEEKS AGO. Still haven't had my money returned. I've called and he keeps giving me the run around. This is the most unprofessional car dealership I've been too and even small fly by night dealerships have better practices.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No
- Did the dealer honor all commitments made? No