Lia Nissan of Enfield

My family and I recently purchased a car at Lia Nissan of Enfield, CT. The customer service I received at the dealership was priceless. My only issue was with the service department - you can see the mechanics working on the cars do not wear masks. As I was standing by the see-through doors watching them, a mechanic came from the men’s bathrooms and walked right past me without a mask. Granted he was just going back into the service area which is only a couple yards from the men’s bathroom but I nearly had a heart attack. The manager assured me that all cars are fully disinfected before returning them to customers - this was good to hear. Aside from that, I only saw one salesman, sitting at a window-facing desk, who did not have his mask over his nose. All the other personnel at this dealership was wearing a mask the right way. My salesman, Miquel Aponte, was fully attentive to COVID protocols: he had his mask on at all times, he worked behind Plexiglas and kept using hand sanitizer all throughout the paper work. I would like to extend my gratitude to him for same. At this dealership the whole buying process from start to finish was easy breezy. We asked for an OTD (out-the-door) price, including any associated dealer fees. I did some research on the car by visiting Edmunds.com. I also watched Kevin Hunter and our Auto Advocate YouTube videos to learn about the car-buying process. I suggest buyers familiarize themselves with the ins and outs of car buying before buying a car - - doing so ensures a smooth and fast car buying transaction for both the sales persons and buyers. Miguel Aponte was wonderful. We give him an A+ for professionalism, A+ for integrity, A+ for being respectful and an A++ for COVID-19 protocols. Lia’s sales manager, Chris Bombara, was also a pleasure to work with. He was disarming and respectful and had helped smooth out a couple wrinkles toward the end of the deal. All in all, impressive customer service at Lia Nissan. Customers will remember how a business made them feel - - if you perfect customer care, you’ll always have repeat customers. Lia Nissan’s quality of customer care has earned our respect - we will most definitely return.