Greentree Toyota

My husband and I stopped in 2 weeks ago to look at a 2015 Toyota corolla. We met with Lisa, who was very friendly, and decided that we really liked the base L model. Lisa, like every other dealership associate, kept nudging us to place a "hold" on the vehicle before leaving so that it wouldn't be sold to someone else in the meantime. We relented and placed the $500 holding fee down on the car, which Lisa assured us was fully refundable if we chose not to move forward with the purchase. After moving forward with the preliminary paperwork for the car, another dealership that I had recently visited called and offered to match Greentree's price on the next model up, which was too great of a deal to miss. When I called Greentree to cancel the deal, they were not so friendly anymore. Doug, the finance manager, actually begged me to stay with them, repeatedly telling me that the other dealership was lying to me and that I was making a mistake. He even demanded "proof" of the deal I was offered by the other dealership, which I denied to provide because it was honestly none of his business. When I asked Doug, Lisa, and Sue for the $500 holding fee refund, they all said that it was no problem. After 3 business days, it was still not refunded, so I called again. No one got back to me. After 5 business days, I called and spoke with the general manager who claimed to have no knowledge of the matter, but he took my credit card number to refund the money. The next day(today), after numerous phone calls to follow up, the general manager emailed and stated that they would not be providing a refund. Even the other Toyota dealership that I purchased the be the new Corolla from stated that the initial "holding fee" of $500 is a standard dealership practice, but that it is fully refundable or can be applied towards the purchase price. We are doing whatever we have to do now to fight this dishonest dealership and their shady business practices. Consumers are not targets.