Greentree Toyota

I went to Greentree after finding the vehicle I wanted--a 2013 Toyota Tacoma 4 x 4 Access Cab w/Manual Transmission--on THEIR website. After waiting for the salesman to check, I was told that it wasn't in stock. I was also told, after my inquiry regarding the website, that it wasn't up to date. There is no excuse for this in our modern age of technology and instantly updating web pages. NONSENSE! I was then directed to another salesman, who said that he could find me a similar vehicle, but that I would need to sign a contract and leave a $1000 deposit. I did so, believing that Greentree would indeed produce a vehicle. It took them over a week to inform me that they could not find a vehicle for me. Personally, I doubt that they even tried, as I found one myself in Wallingford, CT after at most 30 minutes of online research. I returned to the dealership for a refund of my deposit on 9/13 and watched them process my credit card and hand me a credit receipt; nonetheless, as of today, 9/18, my credit card company shows no record of a refund, not even one pending. I called Greentree to inquire, and they stated that it was out of their hands. What lousy customer service! I wasn't, in fact, going to write a negative review until this incident. Do yourself a favor, and don't waste your time with theses people. They are the absolute WORST car dealership I have ever dealt with in several of the to states in my 50 years on the planet.