Danbury Pre-Owned Center

I can honestly say the worst interaction of a dealership ever in my 60 plus years of life. I made an offer on a Dodge Durango and at first thought it was accepted, but in reality, only if I purchased the ceramic coating service of $699 with it. I had read about that scam in the past where the dealer says it comes with 5-year guarantee. I am 2500 miles from dealer so worth less to me. They use a cheap spray bottle ceramic coating and even if you come back every year to have it reapplied, they make 90% profit. They stated it was Ceramic pro brand. I called the nearest Ceramic pro shop from the dealer, and they actually laughed. Told me the same thing I read about the scam and this if they actually did my Durango, it would cost $1,700. When does a car dealer lose money? Still, I like the vehicle and put in another offer the next day. I added $400 to the offer if they would remove the ceramic coating charge. I am waiting for hours with no word from dealer and finally Rich the salesman responds to a text and says management has not got back with me either. So, the next day is Saturday, and I am thinking they have someone coming in to look at it and they are just stalling. I hear nothing for 4 days no reply to my messages sent nothing. I look Tuesday and the Vehicle is still posted everywhere, so I use my other email and send a message asking if the vehicle is still available. Well, the Sales Manager send me an email back stating the vehicle is still available and contact him if I need anything. Contact him with the other email and let him know who I was and was still interested in buying the vehicle and wanted to work out a deal. You guessed it no response whatsoever! I mean WTH? Just tell me something. Not this unprofessional group! If you go there my suggestion would be to offer $700 less than you planned on paying to pay for the spray bottle ceramic coat job. The owner must be so proud of this shady group of un professionals.