Stephen AutoMall Centre

My name is Elizabeth M. I went to Stephens Auto Mall about a month ago, and had liked the Mazda 2007 CX-7 so I test drove it for about five min on some side roads, everything seemed to be ok, so I ended up buying it so I drove it home on a Friday. I called them on Monday which was the first business day, saying I did not like the car which I had paid 14,000 for sha-shing rip off! They said no problem we will work with you on what you want. So I came in and test drove the 2012Chevy Captiva and I loved it. The Mazda was bumpy and the seats were hard and my back hurt after twenty min of driving it. I totally hate it!!! SO, to make the long story short I was assuming they were going to just take the Mazda back and let me get the Captiva and just pay the difference in the price which was 3000 more.So I sat down with Mariann and all of a sudden he says I need $6600. To finance this vehicle I was shocked and confused. I assumed they were going to give me 14,000 back for the car I just bought but HELL NO they wanted to give me $8000 so I just lost $6000 from the day I drove it off the lot ,and they forgot to tell me that. That is such bull. My boss had called and asked what the is the problem, you guys said you were going to take the car back and let her get something else , he said we can only give her $8000 like it was a [non-permissible content removed] trade. The car that I had just purchased from them. So, anyway now I am stuck with this car I absolutely hate ? They do not return calls to help me out with this problem ,the say they have to talk it over with his brother from Toyota and he never calls me back. All I wanted to do was switch to the Captivia which was more money and I would of payed the difference,you think they would be happy with a person buying a more expensive car , and keeping a happy customer.....NOPE they don't give a crap!! So I recommend never go here to buy a car or anything they do not care about keeping a happy customer who could come back in the future for more cars... DO NOT GO HERE EVER!!!