Skip to main content

Branhaven Chrysler Jeep Dodge Ram


348 W Main St, Branford, CT 06405 (map)
Today 9:00 AM - 8:00 PM
Sales Rating

Be the first to write a review.

Service Rating

Be the first to write a review.

Back to Sales Reviews

Dealership Sales Review

1 out of 5 starssales Rating
Reprehensible Business Practices!
Written by csb51 on 10/09/2012
updated 06/12/2025

Without doubt the WORST dealership I've ever had the misfortune to deal with. [non-permissible content removed] of the first degree! Claimed a credit issue when in fact they lied. Told me my score was 630 when I checked it was 765. Turned in the credit application on a Thursday and set up a delivery on the following Monday. Waited all day Monday until after I had turned in my lease early to another dealership. When I showed up for delivery of my new car they kept me waiting even longer, past my appointment so as to put me in a position where I had no other alternative than to agree to the deal they proposed. The finance manager ambushed me and the eleventh hour to try and bump my payment an additional $80 per month, plus they wanted an additional $1,500 down. They had all day to discuss this with me but waited till the last minute to inform me of this bogus situation. Fortunately for me (and them) I was able to get my old car back. I've been in the car business for many years and found this to be the most reprehensible and under handed dealership I have ever encountered. Essentially they tried to stick me for an additional $3,500! The business manager is [non-permissible content removed] and not to be trusted. Claimed he couldn't talk about payments over the phone but made no effort to let me know there might be an issue! BUYER BEWARE! EVERYTHING you would expect from a sleazy car dealer! To bad there aren't (-) stars for ratings!

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? No
  • Did the dealer honor all commitments made? No

Add a Comment

Only letters, numbers, and spaces will be accepted.

Character limit: 30
Character limit: 7500
Please review your comments carefully before submitting. Once submitted, they cannot be deleted or changed. All reviews and comments to Edmunds are subject to the terms of our Visitor Agreement.

Showing 1 comment
Sort by:
csb51 on 12/11/2012
The good news is that I took delivery of my 2013 Jeep Grand Cherokee Ltd last Friday from Gengras in East Hartford, CT. I was referred to the General Manager who gave me a lease quote within 30 minutes that beat Branhaven's best deal by $75.00 per month. I faxed back the credit application and got a call in no less than 15 minutes to tell me I had been approved at tier one! Best of ail, they swapped in my new car from Branhaven and I ended up with the exact same car that Branhaven tried to screw me oven with. If you are in the market, give Gengras a call. Great buying experience at Gengras and after everything was said and done I saved an additional $3,000 off Branhaven's "best" deal. Overall Rating: 1.0
Report